VICTORIA

We will be guided on this by government authorities, as this may change depending on the results of the Stage 4 restrictions.

ALL OTHER STATES

We are happy to advise that we are now open for all services in Queensland, New South Wales, Western Australia and South Australia. Please check your local clinic’s new opening hours here.

Please note: At this stage, some of clinics remain closed due to unforeseen impacts of the COVID-19 lockdown. All clients will be contacted with further information and updates as things progress. We appreciate your patience during this time.

If you require any medical support or advice regarding a recent treatment at one of our closed clinics, please email our expert medical team on ascmedical@australianskinclinics.com.au 

For general enquiries regarding our Victorian clinics, please email us on info@australianskinclinics.com.au

All of our trading clinics are currently open for all services, including skin, laser, fat freezing, injectables as well as and retail product sales.

Yes. We are abiding by all health requirements from the state and federal governments including floor markings to help maintain a 1.5 metre distance in the reception area and waiting rooms, as well as a 10-person maximum in clinic. Please attend your appointment alone wherever possible to help minimise the number of people in clinic. During your treatment you will be in a room with only you and your technician or medical expert who will be wearing protective equipment, including a face mask and gloves and practicing safe distancing wherever possible.

To assist us in maintaining safe social distancing, please attend your appointment alone. If you are new to the treatment, arrive just 10 minutes before your appointment and if you have had the treatment before, arrive just 5 minutes before your appointment.

We want to reassure you that at Australian Skin Clinics, all our staff are highly trained through our national education academy, which ensures we uphold best practice treatments and safety control protocols at all times. All team members have completed the Australian Government’s COVID-19 Infection Control Training, as well as holding the most stringent qualifications for their respective dermal, laser or medical field.

You will continue to see us maintain the same safe environment as we have always done, and also meet new health and hygiene standards by:

• Following safe distancing of 1.5 metres in our reception and waiting rooms
• Following a strict hand washing protocol using anti-bacterial liquid before, during and after every treatment
• Implementing temperature checks for both clinic staff and clients
• Using medical-grade disinfectant to wipe down all surfaces and equipment between every client
• Wearing new gloves for the duration of every treatment and changing regularly
• Wearing face masks and PPE where appropriate
• Providing hand sanitiser to clients in waiting rooms
• Following strict sterilisation protocols on all of our equipment, including high pressure heat, no touch techniques and complete item separation
• Sterilising all stations, rooms and floors daily

We ask you to help us maintain a safe environment for everyone by:

• Providing accurate and up to-date-contact details for your client file
• Attending your appointment alone to allow for safe social distancing in clinic
• Arriving 10 minutes before your appointment if you are new to the treatment
• Arriving just 5 minutes before your appointment if repeating a treatment
• Rescheduling your appointment and staying home if you are showing any symptoms or signs of illness

Previous bookings: If you had a booking already scheduled during our closure period, don’t worry our team will be in contact shortly to reschedule for a suitable time. Please bear with us as we have quite a few people to contact! 

Current bookings: If you had a future booking – it is still there! Please keep an eye out for your confirmation email or text. These appointments will remain booked unless otherwise notified.

While services remain suspended due to Government restrictions, refunds are not available. You can learn more about your consumer right guarantees here at the ACCC’s Coronavirus Information for Consumers. 

For more information, you can review the Australian Skin Clinics Refunds & Cancellations Policy and the ACCC guidelines.

Please note that if you no longer wish to attend an appointment due to concerns about COVID-19, this may be treated as a ‘change of mind’. Please email info@australianskinclinics.com.au if you require further clarification.

Victorian Clinics only: If you have recently purchased a series of treatments during June or July 2020, we will be extending your package by the time period of the recent closure. This means you will have plenty of time to redeem your services upon our reopening!

Don’t worry, any results you have already achieved won’t be reversed.  However naturally, any delay in your treatment schedule may delay further results. Once clinics reopen, our team of skilled laser technicians will review your treatment plan and timings to ensure you get back on track and achieving the best results.