An update on COVID-19 and your clinic visit
Last updated: May 26th 2020
Our Queensland clinics are currently open for skin, laser, cosmetic injectables, fat freezing and retail sales. Some restrictions still apply on micro-needling and Fractional RF, please contact your local clinic for more information regarding these services. Please contact your local clinic for trading hours, appointments and more information.
Australian Skin Clinics is dedicated to the health and safety of our clients and staff, and all updates are done in accordance with directive of the Queensland Government and Queensland Health Non-essential Business Summary.
NSW & VIC
We are excited to announce that the NSW and Victorian State Governments have indicated that we can reopen as of Monday 1 June, 2020 with all services. Check your local clinic’s new opening hours here. We’re excited to see you soon!
Please note: At this stage, some of clinics remain closed due to unforeseen impacts of the COVID-19 lockdown. All clients will be contacted with further information and updates as things progress. We appreciate your patience during this time.
SA & WA
The Government of South Australia has lifted restrictions on cosmetic injectable treatments and retail product sales, meaning Australian Skin Clinics Marion is now open. Skin and laser services will be available from Monday 1 June, 2020. You can view our Marion clinic opening hours here.
The Government of Western Australia has indicated that beauty services may return as of June 8, 2020, however we are awaiting further clarification around this date. We understand this is a necessary requirement to ensure the continued health and safety of our communities against the spread of the COVID-19 (Coronavirus).
We will continue to update all clients as developments are made available.
If you have any questions in regards to your recent treatment that requires a medical expert please email firstname.lastname@example.org
We will respond to all enquiries within a 24 hour period. For general questions and enquiries please email email@example.com
Queensland clinics are currently open for all services (trading hours may vary), however some restrictions on skin penetration treatments still apply.
Australian Skin Clinics Marion in South Australia is open for cosmetic injectables and retails sales and will reopen for all services Monday 1 June, 2020.
New South Wales and Victorian clinics will begin for all services from Monday 1 June, 2020.
Australian Skin Clinics Mandurah in Western Australia will remain temporarily closed until further information is provided by the stat government and health authorities.
Online purchasing will operate as normal, with 6-month extended expiry on all purchases.
Frequently asked questions
We are constantly monitoring Federal and State Government updates. As soon as we are advised that restrictions have been lifted, we will reopen our clinics as soon as possible.
Queensland clinics are currently open for skin, laser, fat freezing and cosmetic injectable services (trading hours may vary).
Australian Skin Clinics Marion in South Australia is currently open for cosmetic injectables and retails sales. The Government of South Australia has indicated that restrictions on skin and laser services will lift on Monday 1, June 2020.
NSW and Victorian clinics will reopen for all services from Monday 1, June 2020.
The Government of Western Australia has indicated that beauty services may return as of June 15, 2020, however we are awaiting further clarification around this date.
All other states, including our Toowoomba clinic in Queensland, will remain closed until further notice. We will communicate to you via email and our social media pages when further updates are available.
Our Queensland clinics are currently open for all services, including skin, laser, fat freezing, injectables as well as and retail product sales. Some restrictions still apply on micro-needling and Fractional RF treatments. Please contact your local clinic for more information.
The Government of South Australia has lifted restrictions on cosmetic injectable treatments and retail product sales, meaning Australian Skin Clinics Marion will reopen Monday 25 May, 2020. You can view our Marion clinic opening hours here. It is important to note that our skin and laser services will not be available at this stage, however, the Government of South Australia has indicated that restrictions on these services may list as of June 5, 2020.
Yes. We are abiding by all health requirements from the state and federal governments including floor markings to help maintain a 1.5 metre distance in the reception area and waiting rooms, as well as a 10-person maximum in clinic. Please attend your appointment alone wherever possible to help minimise the number of people in clinic. During your treatment you will be in a room with only you and your technician or medical expert who will be wearing protective equipment, including a face mask and gloves and practicing safe distancing wherever possible.
To assist us in maintaining safe social distancing, please attend your appointment alone. If you are new to the treatment, arrive just 10 minutes before your appointment and if you have had the treatment before, arrive just 5 minutes before your appointment.
We want to reassure you that at Australian Skin Clinics, all our staff are highly trained through our national education academy, which ensures we uphold best practice treatments and safety control protocols at all times. All team members have completed the Australian Government’s COVID-19 Infection Control Training, as well as holding the most stringent qualifications for their respective dermal, laser or medical field.
You will continue to see us maintain the same safe environment as we have always done, and also meet new health and hygiene standards by:
- Following safe distancing of 1.5 metres in our reception and waiting rooms
- Following a strict hand washing protocol using anti-bacterial liquid before, during and after every treatment
- Implementing temperature checks for both clinic staff and clients
- Using medical-grade disinfectant to wipe down all surfaces and equipment between every client
- Wearing new gloves for the duration of every treatment and changing regularly
- Wearing face masks and PPE where appropriate
- Providing hand sanitiser to clients in waiting rooms
- Following strict sterilisation protocols on all of our equipment, including high pressure heat, no touch techniques and complete item separation
- Sterilising all stations, rooms and floors daily
We ask you to help us maintain a safe environment for everyone by:
- Providing accurate and up to-date-contact details for your client file
- Attending your appointment alone to allow for safe social distancing in clinic
- Arriving 10 minutes before your appointment if you are new to the treatment
- Arriving just 5 minutes before your appointment if repeating a treatment
- Rescheduling your appointment and staying home if you are showing any symptoms or signs of illness
Queensland and South Australian clients who previously had an appointment booked over the closure period will be contacted shortly to reschedule. Future appointments already booked will continue as scheduled and clients will receive a confirmation notification prior to their appointment time.
For all other states and SA skin & laser bookings: If you have an appointment in the coming days and week this will be cancelled automatically. We will continue to cancel appointments on a weekly basis until the Australian Government advises we can reopen. You will not lose any treatments due to a cancelled appointment and we will pick up where we left off as soon as we reopen.
While services remain suspended due to Government restrictions, refunds are not available. You can learn more about your consumer right guarantees here at the ACCC’s Coronavirus Information for Consumers.
For more information, you can review the Australian Skin Clinics Refunds & Cancellations Policy and the ACCC guidelines.
Please note that if you no longer wish to attend an appointment due to concerns about COVID-19, this may be treated as a ‘change of mind’. Please email firstname.lastname@example.org if you require further clarification.
For Queensland clients, please contact your treating clinic directly. For all other states, if you have questions about a treatment that requires a medical expert, please email email@example.com We will respond to all enquiries within a 24 hour period. For general questions and enquiries please use the following email address; firstname.lastname@example.org
We have extended all current and future series by an additional 6-months. This is just one thing you don’t need to worry about. We will set these aside ready for you to pick up where you left off when we reopen. Extensions will be considered ongoing if necessary. We will continue to keep you posted on any developments in this area.
Don’t worry, any results you have already achieved won’t be reversed. However naturally, any delay in your treatment schedule may delay further results. Once clinics reopen, our team of skilled laser technicians will review your treatment plan and timings to ensure you get back on track and achieving the best results.
Whilst you’re in clinic treatment plan is on hold, you can still maintain your results at home. Continue your skincare routine as set out by your dermal technician. If you are unsure, keep watching our social posts for tutorials and tips on the best way to maintain your skin through homecare products. If you run out of product you will be able to order these online for as long as postal services remain.