TERMS AND CONDITIONS

The following terms and conditions, together with our client consent form and Privacy Policy (available online at www.australianskinclinics.com.au) govern purchases made through Australian Skin Clinics and constitute the entire agreement between the contracting parties (‘Agreement’). All purchases of our Products and Treatments will be governed by the Agreement in force as at the date the purchase is made. By making a purchase, you agree to be bound by the Agreement in force on the date of purchase. Our right to vary the Agreement does not extend to provide us with the right to vary pricing of any prepaid Products or Treatments once we have received payment for a Product or Treatment. If you are uncertain about any of the terms of the Agreement, please contact us before the completion of any purchase.

Please consult with your own physician or health care practitioner regarding the use of any goods, Products or information received from us before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition.

REVIEW OF TERMS

The Agreement is subject to change from time to time without notice. Past terms and conditions and Privacy Policies can be accessed on request by written notice to us. You can make this request by emailing info@australianskinclinics.com.au.

ADVICE AND INFORMATION

The advice and information contained within or accessible by you through our clinics or on our website (‘Information’) is of a general nature and is not intended to constitute or replace professional advice for individual or specific conditions.

The statements made about Products and Treatments have not been evaluated by the Australian Therapeutic Goods Administration or any other regulator, and the results reported, if any, may not necessarily occur in all individuals. The statements and Products and Treatments are not intended to diagnose, treat, cure or prevent any condition or disease.

Use of the Information is not meant to serve as a substitute for professional medical advice. Please consult with your own physician or health care practitioner regarding the use of any of our Products, Treatments or the Information before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition.

While we make every effort to ensure that the Information is correct, to the extent permitted by applicable law, we do not warrant that the Product or Treatment descriptions, colours, ingredients, information, or other content available in our clinics on or via our website is accurate, complete, reliable, current, available or error-free. We take no responsibility for any loss or damage arising from use of information or reliance on advice.

Reference to any Products, Treatments, processes or other information by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Australian Skin Clinics.

PRODUCTS, SERVICES AND ORDERS

All orders placed by you are an offer of purchase and are subject to acceptance by us. If an order is not accepted a full refund will occur at the earliest possible convenience. We reserve the right to refuse an offer for any reason.

The Products and Treatments we make available for purchase, including any samples we may provide to you, are for personal use only. You may not sell or resell any Products or Treatments you purchase or otherwise receive from us.

Without limiting the above, we reserve the right to refuse or reduce the quantity of any orders that we reasonably believe are for the purposes of resale or otherwise may result in a violation of these terms and conditions, as determined by us in our sole discretion.

Except where prohibited by law, we may limit the number of Products or Treatments available for purchase by any one customer, including without limitation so that as many customers as possible may enjoy our Products and Treatments.

In the event of the requested Products or Treatments being unavailable, we may cancel the transaction and effect a full refund.

USE OF PRODUCTS

By purchasing our Products, you acknowledge that you are bound by these terms and conditions and agree to use the Products only for their intended purpose and strictly in accordance with the Products instructions, precautions and guidelines. Any other use will cause you to assume full responsibility for any loss or damage arising from their use. Questions as to use can be directed to us by emailing info@australianskinclinics.com.au.
You should always check the ingredients for products to avoid potential allergic reactions.

If any minor uses any Product purchased through us it should be only after the parent or legal guardian has discussed the Product with the minor’s doctor.

ALLERGY

You hereby acknowledge and agree that Australian Skin Clinics and all of its Related Bodies Corporate, franchises, affiliates, officers, directors, employees and agents shall not be liable with respect to, and you hereby waive, release, and agree not to take action against any of them upon, any claim for any loss or harm suffered or incurred by you in connection with, arising out of, or in any way related to, an allergic reaction you suffer as a result of our Products or Treatments unless that allergic reaction is caused by our gross negligence or wilful default.

PRICES + PAYMENT

All prices listed in our clinics and on our website are in Australian dollars and are inclusive of any Australian Goods and Services Tax (as applicable).

The prices indicated may be changed at any time without advance notice. However, the Products and Treatments shall be charged at the rate in force when your order was validated.

Where you pay by payment card, you warrant that you have the necessary rights to use the payment card and that you are fully authorised to use it to pay for the order. You also warrant that this payment card provides access to sufficient funds corresponding to the total cost of the order. Failing this, we reserve the right to cancel the sale. We are under no obligation to ship any goods ordered until payment in full for those goods has been received.

PRE-AUTHORISATION

When you make a purchase in our clinics or on our website by credit card, we may conduct a pre-authorisation on your credit or debit card for a portion of the purchase price. Once the pre-authorisation is processed, we will then instruct your financial institution to cancel the pre-authorisation. Please note that no funds are taken from your account at pre-authorisation, but a temporary ‘hold’ is placed on them. Once we have cancelled the pre-authorisation, it may take up to 7 days for your financial institution to release the funds before you are able to access them.

CREDIT CARD STORAGE

If you purchase Products or Treatments through our website or in our clinics, we may store your credit card details. If you purchase a Product or Treatment from us, you agree to the storage of those details. However, if you are at all concerned with the potential security of this secure storage process, you may request that we do not store this information.

REFUND POLICY

Generally, refunds will not be provided for Products or Treatments purchased from us. We will provide refunds of Products and Treatments sold to you where we are required to do so by Australian Consumer Law, including:

  • for any Products or Treatments purchased which we are unable to provide to you; and
  • if you purchase a Prepaid Treatment and subsequently do not wish to provide us with the information that we require to provide that Prepaid Treatment to you.
  • Treatments and Products are not transferrable to other individuals or clinics. Proof of purchase must be provided. Refunds are not applicable for change of mind.
CANCELLATION POLICY

Due to the nature of our business, we have a strict cancellation policy. To be fair to all clients, by buying Products or Treatments you agree to comply with and be bound by our cancellation policy.
If you fail to attend an appointment without providing at least 24 hours prior notice, we reserve the right to charge you 50% of the treatment cost.
If you have pre-paid for an appointment and you fail to attend that appointment, you may forfeit one treatment from your package.

ADVERSE REACTION POLICY

We take pride in all of our therapists and medical professionals, who are trained to the highest standard. In the unlikely event that you experience a side effect, we will require up to 12 weeks to investigate your concern. We require your full co-operation during this time, which may include weekly consultations for assessment as advised by your trained technician.

CHILDREN AT AUSTRALIAN SKIN CLINICS

We love kids as much as we love safety! It is not safe for children under the age of 16 to be in our treatment rooms and due to COVID 19 State Government Mandates, many Australian Skin Clinics have reduced capacity in our waiting rooms.

Please check with your local clinic directly about room in the waiting areas, and be aware that we do not provide any supervision for children, and we take no responsibility for the safety of children, including without limitation where they are being left unattended in our waiting areas.

If you need to re-book please contact us so we can reschedule your appointment to a more suitable time.

BUY NOW, PAY LATER OPTIONS

To purchase with Afterpay or Zip a minimum of $100 must be reached with all purchases made in clinic or online.
For full terms and conditions of these Treatments, please visit your buy now, pay later provider’s website.

PROVISION OF INFORMATION

In order for us to provide our Products and Treatments to you, you may be required to complete and submit a client consent form. In some cases, we may be able to provide a limited range of Treatments to you if you do not wish to provide the information required to complete a client consent form, however we retain the right to refuse to provide our Products and Treatments Treatments to you in our absolute discretion.

In order to complete the client consent form, you will be required to provide us with a range of information about yourself including without limitation information about your health, medical conditions, treatment history, family health history, diet and lifestyle. By completing the client consent form, you warrant and represent that the information you provide to us is true and correct in all material respects and that you have provided all relevant information. Further, you acknowledge and agree that we accept no liability for any loss or damage that you suffer as a result of providing us with incorrect information or in connection with a failure to provide us with all relevant information in the client consent form.

PRIVACY

We collect personal information directly from clients or potential future clients when they personally complete and submit a client consent form, purchase Products or Treatments from us, or use our website.

We collect personal information when a Product or Treatment is purchased in order to provide the requested treatment, provide updated information, and advise which other Treatments may be of interest to you. You do not need to provide us with personal information, however this may result in us being unable to provide a Product or Treatment to you.

You acknowledge the basis on which (and purposes for which) we may collect your personal information and authorise such collection in accordance with the terms of our Privacy Policy from time to time. You must ensure that the personal information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. You agree not to provide misleading, deceptive or false information and that you indemnify us against any claims made against us as a result of your non-compliance with these terms.

For more information about how we deal with your personal information, please review our privacy policy on our website.

SENSITIVE INFORMATION

We may collect information disclosed to us about your physical and mental health and well-being (‘Sensitive Information’).

We will only ever use Sensitive Information for providing Treatments to customers. Sensitive Information will not be used or disclosed for any other purpose without consent, except where disclosure may be required by law or is necessary to protect the rights or property of Australian Skin Clinics, a related company, any member of the public, or to lessen a serious threat to a person’s health or safety.

BREACH AND TERMINATION

If, in our reasonable opinion, you have breached any provision of this Agreement we may immediately issue a warning or temporarily suspend or permanently prevent your access to any or all of our clinics and/or all or parts of our website. In any event, we may terminate the Agreement (and your rights to use our website) at any time and for any reason without prior notice to you.

PRICE MATCH POLICY

At certain participating clinics we will offer to match a competitor’s price for the same Treatments using the same equipment and products, subject to the following conditions (‘Price Match’).

The Price Match Policy applies to “like for like” laser hair removal treatments purchased in a participating Australian Skin Clinics.

The competitor you wish to Price Match must be located within a 10km radius of the participating clinic from which you wish to purchase the Product or Treatment.

You may only purchase the same volume of Treatments as is being advertised by the competitor you would like to Price Match (e.g. you cannot purchase 10 Treatments at the price of a competitor’s introductory single treatment price).

You are not permitted to go back and forward between us and a competitor. That is, we will not Price Match a competitor’s Price Match.

In every instance the competitor’s price must be cross checked and confirmed as a true advertised price on the competitor’s website or via phone directly with the competitor.

You must disclose your request for a Price Match prior to receiving the treatment you wish to Price Match.

The Price Match Policy does not apply to payments received or treatment already undertaken.

The Price Match Policy does not apply to offers made by competitors in relation to group buying or offers made through discount or coupon websites.

Australian Skin Clinics reserves the right to refuse Price Matching of competitors heavily discounted items.

GIFT CARDS & VOUCHERS

The following conditions apply to the use of gift cards and gift vouchers issued by Australian Skin Clinics. By purchasing or using a gift voucher with us you agree to be bound by these conditions.
Our gift cards:
• are redeemable only for merchandise or Treatments sold by us and only prior to the date of expiry;
• expire 36 months after date of purchase and will be void and no longer redeemable after that date;
• must have the serial number printed on the voucher in order for the voucher to be valid. We may permit you to use a gift voucher without the original voucher if you have the serial number, however we may refuse to do so in our absolute discretion; and
• cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new gift voucher, or be replaced after expiry.

After a gift voucher has expired, it is no longer valid and all transactions attempted using the voucher will be declined. Upon expiry of a gift voucher all of Australian Skin Clinics’ obligations to redeem unused value for merchandise or Treatments are automatically satisfied in full and fully discharged.

You should treat a gift voucher like cash. Defaced, mutilated, altered, lost or stolen gift vouchers will not be replaced, refunded or redeemed.

Purchases exceeding the available balance will require the difference to be paid by other means.

Anyone holding the gift voucher can use its value to make purchases so your gift voucher should be kept secure. If your gift voucher is lost or stolen, you should immediately report this to the Australian Skin Clinics clinic from which it was purchased. We may be able to stop gift voucher value being used, but we take no responsibility and are not liable for any loss suffered by you as a result of a lost or stolen gift voucher.

We may replace a faulty, lost or stolen gift voucher in our absolute discretion. Any replacement gift voucher will have the same unused value (at the time of replacement) and expiry date. Gift vouchers will be void if they are defaced, mutilated, altered or tampered with in any way. We may subject gift vouchers to verification and security checks in our absolute discretion.

We may cancel any gift voucher, or the gift voucher scheme, for any reason at any time without notice. If so, we may either provide a refund or a replacement gift voucher of equivalent value unless we reasonably suspect fraud in relation to a gift voucher.

PREPAID TREATMENTS

We may offer you the ability to purchase one or multiple Treatments prior to you receiving those treatments (‘Prepaid Treatment’).

Pre-paid treatments/ services and service packages are not transferrable to other individuals or clinics and must be redeemed at the clinic they were purchased from.

Our Prepaid Treatments expire on the date 18 months from the date of purchase. This policy is in place as Treatments forming a part of a Prepaid Treatment course are required to be undertaken regularly and consistently in order to achieve anticipated results.

Upon expiry, all of Australian Skin Clinics’s obligations to provide the treatment that was prepaid are automatically satisfied in full and Australian Skin Clinics is fully discharged from providing such Prepaid Treatments.

ADD ON TREATMENTS

Add on Treatments must be redeemed with a full priced treatment and cannot be redeemed as a stand alone treatment.

COSMETIC INJECTABLES

All cosmetic injections require a booking made in advance and consultation with an Australian Skin Clinics nurse or doctor prior to treatment.

Initial consultations are complimentary. Some clinics may require a deposit to secure the consultation, however the deposit amount is fully refundable, whether you proceed with a treatment or not. Please note this amount is only refundable if client attends appointment. If client does not show, they will lose their deposit.

Cosmetic injectable treatments available may vary between Australian Skin Clinics. Please contact your local clinic for details on available injectable treatments.

Cosmetic injectable treatments cannot be pre-paid, however payment must be made in full at time of service.

The price per area treated will depend on the number of units required and the product used. For legal reasons, product names cannot be used in advertising. Please contact your closest Australian Skin Clinic for further information.

Cosmetic injectable package prices are based on specific products, up to a particular amount of ml or units. Your Australian Skin Clinics registered nurse or doctor will develop a tailored treatment plan for you and will advise if our packages are suitable for your goals.

Australian Skin Clinics reserves the right for our medical practitioners to determine suitable treatment for client and can refuse to treat at any time.

Before and after images are examples of results achieved for specific patients and not indicative of standard final results. Results will vary for each person, Australian Skin Clinics cannot guarantee longevity of product.
Information and images used for Australian Skin Clinics website content, blog posts, social media content, marketing material and advertising is intended to be educational only, not interpreted as professional advice or a recommendation on products or services.

Standard terms and conditions apply for cosmetic injections.

COOLSCULPTING & CLATUU FAT FREEZING

CoolSculpting® and Clatuu Fat Freezing treatments are valid only at the clinic of purchase.

CoolSculpting® and Clatuu Fat Freezing are not a treatment for obesity, and each client’s suitability will be assessed during the complimentary consultation

As with any procedure, ask your physician if the CoolSculpting® or Clatuu procedure is right for you. CoolSculpting and Clatuu consultations are free of charge and important to assess suitability of the client for treatment.

Individual results may vary and Australian Skin Clinics cannot guarantee any individual results due to factors outside of Australian Skin Clinics’ control including, but not limited to:

  • Diet and exercise regime during and after treatment
  • Individual metabolic response to the treatment
  • Medical conditions and genetic predisposition
  • CoolSculpting® and Clatuu are not a weight loss procedure and should not replace a healthy diet and active lifestyle
  • Australian Skin Clinics’ standard terms and conditions apply for CoolSculpting® and Clatuu packages purchased, including refund, prepaid and cancellation policies.CoolSculpting® effectiveness claims are based on the information and clinical study results provided by Allergan Australia.

The claimed number of global CoolSculpting® treatments worldwide is based on information provided by Allergan Australia and is correct as at July 2019. Images and videos used to depict CoolSculpting® are for illustrative purposes only, including real patients, models and scientific modelling. CoolSculpting® and its design are registered trademarks of ZELTIQ Aesthetics, Inc., an Allergan affiliate.

NOTE: During the procedure you may experience sensations of pulling, tugging, mild pinching, intense cold, tingling, stinging, aching and cramping at the treatment site. These sensations may subside as the area becomes numb. Following the procedure, typical side effects include redness, swelling, blanching, bruising, firmness, tingling, stinging, tenderness, cramping, aching, itching, skin sensitivity and numbness. Numbness can persist for up to several weeks. A sensation of fullness in the back of the throat may occur after submental treatment. Rare side effects such as paradoxical hyperplasia, late-onset pain, freeze burn, vasovagal symptoms, subcutaneous induration, hyperpigmentation and hernia may also occur. The CoolSculpting® procedure is not for everyone. You should not have the CoolSculpting® procedure if you suffer from cryoglobulinaemia, cold agglutinin disease or paroxysmal cold haemoglobinuria. The CoolSculpting® procedure is not a treatment for obesity.

CURRENT OFFERS

We frequently offer promotions on our Products and Treatments, the full terms and conditions can be found on our website by visiting our Treatment Offer Pages.

INTELLECTUAL PROPERTY

All contents included in our clinics or on our website, including without limitation text, icons and graphics are owned or licensed by us or our suppliers and are protected by Australian and international intellectual property laws. All Product, Treatment and company names and logos mentioned in our clinics or on our website are the trademarks, Treatment marks or trading names of their respective owners, including us. You may download material from our web site for the sole purpose of using it as an information resource in connection with our Treatments. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our web site including, but not limited to, text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so. Nothing in these terms and conditions constitutes a transfer any intellectual property rights.

LIMITATION OF LIABILITY

To the full extent permitted by law, we make no representations or warranties, express or implied, regarding any matter including merchantability, fitness for a particular purpose or use in relation to any Product or Treatment supplied by us.
Where legislation implies into this Agreement any condition or warranty that cannot be restricted or modified, our liability for any breach of such conditions or warranties will (to the full extent permitted by law) be limited to, at our option, one or more of the following: (a) replacement of the Products or Treatments, the repair of the Products , or the supply of equivalent Products or Treatments; (b) repayment of any part of the price of the Products or Treatments supplied; or (c) payment of the costs of replacing or repairing the Products or Treatments, or acquiring equivalent Products.
This Agreement will not be read or applied so as to purport to exclude, restrict or modify or have the effect of excluding, restricting or modifying the application in relation to the supply of any Products or Treatments pursuant to these terms of all or any of the provisions of the Competition and Consumer Act 2010 (Cth) or the provisions of any other statute, act or law of any State or Territory of the Commonwealth of Australia, or any other applicable territory, which by law cannot be excluded, restricted or modified.

LIMITATION OF LIABILITY WEBSITE

You agree that, to the fullest extent permitted by law, we will not be responsible or liable in relation to your use of any website of Australian Skin Clinics (‘Sites’) (whether in contract, tort (including negligence) or otherwise), under any circumstances, for any (a) interruption of business; (b) access delays or access interruptions to our website; (c) data non-delivery, mis delivery, corruption, destruction or other modifications; (d) computer viruses, system failures or malfunctions which may occur in connection with your use of our website, including through or in relation to a hyperlink to or from third-party websites; (e) any inaccuracies or omissions in content, or (f) events beyond our reasonable control.

You agree to defend, indemnify and hold harmless Australian Skin Clinics (and each of their officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), from all claims, demands, losses, liabilities, costs, expenses, obligations and damages including reasonable legal fees, arising out of: (a) your use of and access to the Sites; (b) your violation of any term of these terms and conditions; (c) a breach of your representations and warranties set forth above regarding content; (d) your violation of any law or the rights of a third party (including, without limitation, any copyright, property or privacy right); or (e) any claim that any content you submitted caused damage to a third party. This indemnification obligation will survive the termination of these terms and conditions and your misuse of our website.

Further, to the fullest extent permitted by law, we will not be liable for any indirect or consequential loss of any kind or loss of profits, revenue, loss of data, loss of goodwill, arising out of or related to the Sites or your use (or non-use) thereof, regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages and in no event shall our maximum aggregate liability to you (or anyone claiming through you) exceed one hundred dollars ($100.00).

APPLICABLE LAW AND JURISDICTION

All purchases are subject to the laws of the Commonwealth of Australia, and where applicable the laws of the state in which you purchase Products or Treatments from us. By purchasing Products or Treatments from us you submit to the jurisdiction of the courts of Australia and where applicable the court of the state in which you purchase those Products or Treatments, and you agree that any legal action will only be commenced in these forums.

GENERAL

If any provision of these terms and conditions is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect. No waiver of any term of these terms and conditions shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these terms and conditions shall not constitute a waiver of such right or provision.

INTERPRETATION

‘Australian Skin Clinics’, ‘we’, ‘our’ or ‘us’ means any or all of the following entities as the context requires:

  • SILK Laser Australia Limited ACN 645 400 399 (‘HeadCo’);
  • ASC Master Franchise Pty Ltd ACN 153 138 268 (‘FranchiseCo’);
  • any franchisee of FranchiseCo; and /or
  • any entity that is a ‘related body corporate’ or a ‘related entity’ of HeadCo or FranchiseCo for the purposes of the Corporations Act 2001 (Cth).
  • ‘Products’ means any skincare and beauty products offered for sale by Australian Skin Clinics; and ‘Treatment’ means any service offered by Australian Skin Clinics and includes any treatments that we offer from time to time.

 

 

Garden City February Competition: 

  • Clients who purchase 3 or more skin treatments in one transaction will receive ONE (1) entry
  • Purchase must take place between 1-29 February 2024
  • Entries and prize only valid at Australian Skin Clinics Garden City
  • Treatments must be purchased in clinic to enter. Online purchases are not valid.
  • Purchases of laser, body, skincare or injectables are not valid.
  • Winner will be selected at random.
  • Prize will be drawn Friday 1st March 2024 and winner notified via phone and email on the same day.
  • Prize must be collected from Australian Skin Clinics Garden City within 28 days of notification, or a new winner will be drawn.
  • The prize is non-exchangeable, non-transferable, and is not redeemable for cash or other prizes.
  • Clients must have consultation prior to treatments to determine suitability.
  • If client is deemed unsuitable for treatment, an alternative treatment to the same value will be applied
  • Prize is valued at $468 and includes:
    • 2 x Hydraglow Medifacial (valued at $338)
    • 2 x Underarm Laser Hair Removal (valued at $30)
    • 10% Skincare (one time purchase)
    • 1 x $100 Cache Cache Voucher
Epping Northern Health Employees Discount – Terms and Conditions:
  • This offer is available to all Northern Health Group employees.
  • Employee ID must be present to redeem.
  • Only redeemable at Australian Skin Clinics Epping.
  • Discount available off single treatment pricing.
  • Not in conjunction with any other offer.
  • Offer excludes skin and bridal packages, 90-day Transformation packages, all medi-aesthetic peels, 02 medi-facial, add-ons, Lumixa, Thermage, PRP, Cryodefine, Skin Elite+ Membership and injectables.
  • Standard Terms and conditions apply

Loyalty Cards Terms and Conditions:

  • Only available at participating clinics.
  • Must provide clinic Loyalty Card.
  • Must purchase 10 skin treatments to be eligible for free treatment.
  • Free treatment is the 6-Steps-to Shine Microdermabrasion.
  • Free treatment can only be redeemed after 10th skin treatment.
  • Must be redeemed in the clinic which all 10 treatments were purchased previously.
  • Standard terms and conditions apply
50% off New Client Offer:
  • 50% off first skin or laser treatment available for new clients to Australian Skin Clinics
  • Discount available on full price single treatment only
  • Limit to one per person. Client must not have visited an Australian Skin Clinics location previously.
  • Not in conjunction with any other offer
  • Offer excludes the following laser hair removal treatments: full body, half body, add-ons.
  • Offer excludes the following skin treatments: Add ons, Lumixa, Cosmelan, Diamond + High Performance Micro, MediFacials and Skin Programs
  • Offer excludes all cosmetic injectables
  • Offer available in clinic only at selected Australian Skin Clinics.
  • Subject to appointment availability
  • Offer subject to change at any time
  • Standard terms and conditions also apply
30% off Existing Client Offer:
  • 30% off available for existing clients who have not purchased skin or laser treatment before
  • Discount available on single treatment only
  • Limit to one per person
  • Treatments cannot be split between persons
  • Not in conjunction with any other offer
  • Offer excludes the following laser hair removal treatments: full body, half body, add-ons, upper lip, nose and chin.
  • Offer excludes skin and bridal packages, 90-day Transformation packages, all medi-aesthetic peels, 02 medi-facial, add-ons, Thermage, PRP, Lumixa, Cryodefine, Skin Elite+ Membership and injectables
  • Subject to appointment availability and may change at any time
  • Offer available in clinic only at selected Australian Skin Clinics.
  • Limited time offer
  • Standard terms and conditions also apply

Australian Skin Clinics Sale

Offers available online and at participating clinics from Thursday 14th March.
50% off laser hair removal.
Up to 50% off select skin treatments.
20% off Skincare + 50% off Sunscreen (offer available 14 – 28 March 2024)

The following exclusions apply:
50% off Laser Hair Removal offer excludes full body, Underarms and add-ons.
Up to 50% off select skin offers excludes skin add on areas, Cosmelan, Lumixa, MesoInfus, Signature MediFacials and Skin Programs.
20% off single item retail skincare product only. 50% off single item retail skincare product only. Offer excludes gift packs, retail packs and already discounted items. Discount on Ultraceuticals range at clinics discretion

Discount based on single treatment pricing only.
Offers and treatments may vary between clinics.
Treatments cannot be split between clients or transferred to another location.
Offers subject to change at any time.
This offer maybe withdrawn at any time and cannot be used in conjunction with any other offer.
No further discounts apply.
Standard terms and conditions also apply including, but not limited to, refund, pre-paid and cancellation policies

Cosmetic Inject Packages:

Clients require a consultation with one of our medical professionals prior to any cosmetic injectable treatment.
Prices are per package and cannot be split between persons.
Pre-payment/ purchase is required and package treatments must be performed within the single treatment booking.
Advertised prices are based upon minimum recommended dosage, specific products & may vary between clients. More units may be required based upon technicians’ assessment of individual’s needs, desired outcome and genetic makeup.
Additional units will be charged at our standard everyday unit prices.
Treatments cannot be transferred to another location.
Australian Skin Clinics medical practitioners, nurses and technicians reserve the right to determine suitable treatment for the client and can at any time refuse to treat.
Australian Skin Clinics reserves the right to amend pricing at any time, check website for the latest pricing.
Standard terms and conditions also apply

Gift Packs
Limited time only, while stock lasts.
Product inclusions are as advertised and cannot be swapped out for any other product.
Advertised savings based on everyday RRP.
Gift card upgrades are available at additional charge
Gift packs include:

  • Glow Pack – 1 x deluxe headband, 1 x $50 gift card and 1 x Christmas bauble
  • Cleansing duo – 1 x Balense cleanser (150ml) and 1 x makeup remover cleansing pads + washbag.
  • Relax Pack – 1 x white jade gua sha, 1 x deluxe headband, 1 x $50 gift card and 1 x Christmas bauble
  • Nighttime duo-  1 x deluxe headband and 1 x tripeptide sleep-in mask (30ml)
  • A-B-C super serum trio- 1 x Balense retinol renew serum (30ml), 1 x Balense vitamin B3 serum (30ml), 1 x Balense vitamin C serum (30ml)
  • Pamper pack –  1 x white jade gua sha, 1 x deluxe headband, 1 x Balense antioxidant lift FX serum (30ml), 1 x $50 gift card and 1 x Christmas bauble

Cannot be used in conjunction with any other offer.
Products may vary between clinics.
No further discounts will be applied
Subject to change at any time.
Standard Terms and conditions also apply

Evening Skincare Ritual Pack
Limited time only, while stock lasts.
Product inclusions are as advertised and cannot be swapped out for any other product.
Advertised savings based on everyday RRP.
Evening Skincare Ritual Pack includes:

  • 1 x deluxe headband
  • 1 x luxury white skincare bag
  • 1 x Balense gentle cleanser (30ml)
  • 1 x white jade gua sha stone
  • 1 x tripeptide sleep-in mask (30ml)
  • 1 x balense antioxidant lift fx serum concentrate (30ml)

Cannot be used in conjunction with any other offer.
No further discounts will be applied
Products may vary between clinics.
Subject to change at any time.
Standard Terms and conditions apply

Full and Half (Upper, Torso, Lower, Mixed) Body Laser Hair Removal
Treatment areas are as specified and cannot be swapped out or altered for another area.
Treatments do not include face and neck.
Treatment areas cannot be split and must be treated at the same time.
Minimum treatment purchase of 3-pack or 6-pack may apply in select clinics.
Prices listed are per treatment. Savings are calculated on single treatment pricing of the individual areas and correct at time of printing.
Full payment is required on all full body and half body laser hair removal treatments prior to appointment booking.
Available at selected clinics only.
Add-ons can be included where requested for an additional charge.
No further discounts apply when purchasing 3, 6 or 12 treatments.
Not to be used in conjunction with any other offer.
Standard Terms and conditions apply

$50 Skin Voucher with First Injectables Consultation
Offer available only at select clinics
$50 Skin voucher presented during injectable consultation by cosmetic injector
Offer valid only for clients who have not attended an injectable consultation previously
$50 Skin Voucher valid for 30 days after consultation
Standard terms and conditions apply, cannot be used in conjunction with any other offer
Standard Terms and conditions apply

Free Express Microdermabrasion with First Injectables Consultation
Offer available at select clinics only
Free Express Microdermabrasion voucher presented at the end of injectable consultation by cosmetic injector
Offer valid only for clients who have not attended an injectable consultation previously
Free Express Microdermabrasion valid for 30 days after consultation
Not available in conjunction with any other offer and cannot be exchanged for cash, products or any other service.
Consultation and client registration required prior to any
Australian Skin Clinics reserve the right to determine suitable treatments for clients and deny service if deemed unsuitable.
Standard Terms and conditions apply

Express Microderm Thank You Card Offer
Must provide card to the clinic on redemption.
Free treatment is the 6-Steps-to Shine (Express) Microdermabrasion.
Must be redeemed in the clinic of issue.
Valid for 3 months from date of issue.
Standard terms and conditions apply.

$30 off Bring a Friend Terms and Conditions
Valid for new client referrals to Australian Skin Clinics
Discount valid when the referee makes an eligible purchase from the same clinic as the referrer
Eligible purchase is a minimum purchase of $50 (excluding injectables and retail skincare products) by referee
Referrer’s $30 discount is valid for 6 months from date of referee’s eligible purchase and only redeemable in clinic
Cannot be exchanged for cash
Not redeemable against cosmetic injectable treatments, retail skincare product or gift cards
Discount is not able to be split between persons
Not to be used in conjunction with any other offer
Only one discount per referral
No limit to client referrals
Standard Terms and conditions apply

Gift Cards
  • Gift card is redeemable for product and services at any Australian Skin Clinics location (unless otherwise stated).
  • Gift card is not redeemable for cash or credit.
  • No change can be given, however unused value will remain until the date of expiry on the card.
  • Valid for 3 years from issue.
  • The client will need to complete a client registration form prior to the commencement of treatment.
  • Clients are required to provide photo identification upon request when redeeming his or her gift card.
  • Gift card is only valid for the specified beneficiary name and is unable to be transferred without permission from Australian Skin Clinics.
  • Australian Skin Clinics reserve the right to determine if the client is suitable for treatment and can at any time refuse to treat.
Gift Vouchers
  • Gift voucher is redeemable at the Australian Skin Clinics listed on the voucher (unless otherwise stated).
  • Gift voucher is available services, excluding products and injectables
  • Gift voucher is not available in conjunction with any other offer.
  • Gift voucher is not redeemable for cash or credit.
  • No change can be given, limited to one voucher per person.
  • Valid for 6 months from issue (unless otherwise stated)
  • The client will need to complete a client registration form prior to the commencement of treatment.
  • Clients are required to provide photo identification upon request when redeeming his or her gift card.
  • Australian Skin Clinics reserve the right to determine if the client is suitable for treatment and can at any time refuse to treat.
  • Please refer to terms and condition as stated on email
Emailed gift vouchers sent from Australian Skin Clinics
  • Please refer to the terms and conditions stated in the email
  • To redeem an emailed gift voucher, the terms and conditions must be visible for redemption
  • Only valid at clinic listed on the email
  • Valid for 30 days from date of email (unless otherwise stated)
  • Only available for redemption in clinic
  • Only one voucher per person
  • Only applicable with $100 spend or more (excludes birthday and thank you voucher)
  • Voucher cannot be redeemed for cash, credit or gift cards
  • Voucher excluded injectables and products
Emailed Birthday gift vouchers
  • Voucher only available for redemption in clinic
  • Excludes cosmetic injectable treatments and gift vouchers
  • The email must be presented at appointment as confirmation of your $20 birthday gift voucher
  • Only available for a one-time use
  • Only valid for one month from receipt of email
  • Proof of birthday may be requested
  • No minimum spend required
  • Email vouchers cannot be redeemed on gift card purchases
Cosmetic Injectables – Standard Terms and Conditions:
  • All cosmetic injectable treatments require pre booking and consultation with our medical professionals prior to treatment.
  • Cosmetic injectable clients must be considered medically suitable for treatment, following a consultation with one of our medical professionals (including Register Nurse / Nurse Practitioner and Doctor).
  • Complimentary consultations are for a period of 15 minutes or less, for any extended consultation requirements of 15 minutes or greater – additional fees may apply.
  • The price per area treated will depend on the number of units required and the product used for the treatment.
  • Advertised prices are based upon our minimum recommended dosage. More units may be required based upon technicians assessment of individual’s needs, desired outcome and genetic makeup (both men and women may vary).
  • For legal reasons, the product names of anti-wrinkle injections and dermal fillers cannot be used in advertising by Australian Skin Clinics – please contact any of our clinic locations for further details.
  • Stock may vary from clinic to clinic – please contact any of our clinic locations for further details.
  • All treatment packages can only be used by one customer within the one treatment appointment (all at one time).
  • Australian Skin Clinics medical practitioners, nurses and technicians reserve the right to determine suitable treatment for the client and can at any time refuse to treat.
  • Australian Skin Clinics reserves the right to amend pricing at any time, check website for the latest pricing.
  • Standard terms and conditions apply.
Lips & Anti-wrinkle Package:
  • Pre-payment / purchase is required, and treatment must be performed within the single treatment booking. Therefore treatment package cannot be split over multiple treatment booking dates.
  • Available on specific products only
  • Available at select Australian Skin Clinics locations.
  • Packages are not able to be split between persons.
  • A complimentary Australian Skin Clinics injectables consultation must be conducted prior to treatment.
  • Australian Skin Clinics medical practitioners and technicians reserve the right to determine suitable treatment for the client.
  • Anti-wrinkle treatment and lips is based on the minimum recommended dosage. Additional treatment requirements will be charged at our standard per product price.
  • Standard terms and conditions apply.
Injectable Sweat Reduction (underarms) – Terms and Conditions:
  • All cosmetic injectable treatments require pre-booking and consultation with our medical professionals prior to treatment.
  • Treatment only available at the following clinic locations: Browns Plains, Bulimba, Elanora, Helensvale, Indooroopilly, Loganholme, North Lakes, Macarthur Central, and Robina.
  • Cosmetic injectable clients must be considered medically suitable for treatment, following a consultation with one of our medical professionals (including Register Nurse / Nurse Practitioner and Doctor).
  • Complimentary consultations are for a period of 15 minutes or less, for any extended consultation requirements of 15 minutes or greater – additional fees may apply.
  • For legal reasons, the product names of anti-wrinkle injections cannot be used in advertising by Australian Skin Clinics. Please contact any of our clinic locations for further details.
  • The treatment units can only be used by one customer within the one treatment appointment (all at one time).
  • Australian Skin Clinics medical practitioners, nurses and technicians reserve the right to determine suitable treatment for the client and can at any time refuse to treat.
  • Standard terms and conditions apply.
Simply Stunning Package – Terms and Conditions:
  • Pre-payment / purchase is required and treatment must be performed within the single treatment booking. Therefore treatment package cannot be split over multiple treatment booking dates.
  • Available at all Australian Skin Clinics locations.
  • Excludes all other skin treatments and products, injectables, Laser Hair Removal, facial veins, Fraxel and Thermage.
  • Packages are not able to be split between persons.
  • A complimentary Australian Skin Clinics skin consultation must be conducted prior to treatment.
  • Discount applies to full standard single treatment pricing and is not applicable to pre-packaged pricing.
  • Australian Skin Clinics medical practitioners and technicians reserve the right to determine suitable treatment for the client.
  • Standard terms and conditions apply.

30-Day Return Policy

We want you to be completely satisfied with your purchase. In the unlikely event, one of our products does not meet your expectations; we will be happy to offer you a replacement, refund, or exchange for:

Change of Mind

If you’ve had a change of heart about an item you have ordered, we’ll need to receive it back to us unopened and unused, in the original and undamaged packaging.

Faulty Item

If the item you have received is faulty, please get in touch with us with a detailed description of the product fault, and a photo if possible.

Allergy Return

In the rare instance you’ve had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately. Use cool water compresses to reduce inflammation. Allergy returns must be less than 20% used upon arrival back with us.

Incorrect Item/Damaged on Arrival

If you have received an item that isn’t what you ordered, or it arrived damaged, please take a photo, and contact us within 7 days of delivery.
Contact us here.

Discounts


Balense Skincare | Bundle Discounts

  • 3 Balense Products $179 | 4 Balense Products $229 | 5 Balense Products $279
  • Discounts apply to the full RRP price of products
  • Discounts do not apply to exclusive packages.
  • Does not apply during sale period.

Aesthetics Rx | Buy 3 Get 1 Free

  • Discounts apply to the full RRP price of products
  • Discounts does not apply to packages.
  • Does not apply during sale period.
  • Lowest priced product is free
Retailer Card (Hey Neighbour)
  • Available to all retail employees of the specified or applicable landlord / shopping centre as detailed on your retailer card.
  • Must be able to demonstrate to Australian Skin Clinics [clinic location] that you are a current employee of landlord or Shopping Centre.
  • Discount cannot be exchanged for cash or credit.
  • Discount excludes cosmetic injectables and products.
  • Discount is not able to be split between persons.
  • Only 1 discount can be applied per transaction.
  • Available at participating clinic only (please refer to your retailer card for participating clinics).
  • Standard terms and conditions apply
  • We will match any genuine and current advertised price on the same treatment using the same equipment and products.
  • Price Match excludes select skin treatments, skin retail products, and all cosmetic injectable treatments.
  • The competitor advertised offer must be within a 10km radius of the Australian Skin Clinics clinic from which the client is claiming the Price Match.
  • Evidence of the published/advertised price must be provided at the time of booking. Simply cut out the advertised price or offer and bring it into the clinic with you. Australian Skin Clinics reserves the right to contact the competitor at any time to authenticate the current price.
  • The offer or treatment must be ‘like for like’. The client must purchase the same number of treatments as advertised by the competitor.
  • The Australian Skin Clinics Price Match does not price match another price match.
  • Subject to availability – some technologies may not be available.
  • The Price Match does not apply to offers made by group buying, discount or coupon generating website organisations.
  • Only applies to competitor brands and does not include price matching between other Australian Skin Clinics locations.
  • The Price Match cannot be applied to purchases that the client has already paid for or received.
  • Each client will require a full consultation and assessment, and the Australian Skin Clinics medical practitioners, nurses and technicians reserve the right to determine suitable treatment for the client and can at any time refuse to treat.
  • The Australian Skin Clinics Price Match scheme may be reviewed or cease any time without prior notice.

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