Laser
Common Concerns
Delivery Options
Shipping and Click & Collect
Shipping
Australia
Free standard shipping in Australia on all orders over $70.
Australia Standard Australia Post (5 to 7 Business Days)
Orders under $70 or Express:
Standard = $10 flat rate via Standard Australia Post (5 to 7 Business Days).
Express = $15 flat rate via Australia Post (1 to 3 Business Days).
New Zealand
Standard = $20 flat rate via Australia Post International (7 to 12 Business Days)
Express = $26 flat rate via Australia Post International (5 to 8 Business Days)
How long does dispatch take?
Orders placed Monday to Thursday will be processed the next working day. Orders placed after 11am on Friday will be processed the following Monday.
Please also allow extra order processing times during sales.
Order by these dates to get your gifts by ChristmasĀ
Please note, this includes up to 3 days for order processing.
New South Wales | Queensland | South Australia | Victoria | Australian Capital Territory
- Standard Shipping: 16 Dec
- Express Post: 18 Dec
Western Australia | Tasmania
- Standard Shipping: 15 Dec
- Express Post: 19 Dec
Northern Territory
- Standard Shipping: 12 Dec
- Express Post: 17 Dec
New Zealand
- Standard Shipping: 8 Dec
- Express Post: 10 Dec
Delivery times are estimates from Australia Post and partners. Delays may occur due to high volumes, weather, or traffic.
Click and collect process
At Australian Skin Clinics, we want you to have the most convenient and safe shopping experience. We offer a Click & Collect service, with your order available within 24 – 48 hours. Products and opening hours varies by clinic, so please check your closest clinic.
- Choose your Clinic. During the checkout process, select FREE Click & Collect.
- Your will receive an email that your order is being processed.
- Once the order has been finalised in clinic, you will receive an SMS and email stating the order is ready to collect.
- Please check your emails for next steps like the stores opening hours and what to bring with you.
Collecting your order
You will need to bring two items with you when collecting.
- Order confirmation (digital or printed)
- A valid Photo ID
No, this is a free service offered by Australian Skin Clinics.
You will receive and email and SMS message when your order is ready to collect.
This will be within 24 hours of placing your order.
Visiting a clinic prior to receiving this communication may mean your order will not be ready.
When collecting your order you will need a copy of your order confirmation (printed or digital) and a form of ID – Driver License, Passport, Proof of Age Card or Blind Citizens Card.
All orders must be collected during clinic opening hours.
Clinic operating hours are displayed online on our clinic locator page.
Opening times may vary by location, please check before visiting.
Orders will be held for 14 days.
If you are unable to collect your order, please contact the clinic directly here.
If the product has not been opened or damaged, you can exchange it for another when you collect your order.
For hygiene reasons we cannot exchange a product once its opened.
If you are unhappy with your product in anyway, please contact your local clinic – Link to our clinic locator page.
Unfortunately, once the order has been processed, we are unable to cancel your order.
Please contact your local clinic and we can discuss some options to accommodate your request.
Book in for a free skin consultation with your local SILK Laser Clinic to learn more about your individual skin needs.
