Appointments, Cancellations + Refunds

ESSENTIAL INFORMATION

We ask all new clients to complete a Client Registration Form. This is to gather relevant clinical information about you to assess your suitability for treatments.

We collect personal data, such as your name, address, contact numbers and email addresses. This information is used to keep you up to date with new services and developments, confirm your appointments and to provide you with important pre and post care information.

Please notify the clinic of any changes to your contact details including name changes, address, mobile number and email. This will help the clinic to get any necessary or important information to you.

APPOINTMENTS

Please arrive at the clinic five minutes prior to your appointment to allow time for checking in. If you are a new client to Australian Skin Clinics or are receiving a new treatment, please arrive 10 minutes prior to your appointment as you will need to fill in a new client form.

We do try to keep to time. If you are late, we may not be able to provide the full treatment that you are booked for because our treatments cannot be rushed, but you will still be charged for the full appointment.

If treatment is refused due to a late arrival, we reserve the right to charge a cancellation fee of 50% of the treatment cost. Or in the case of prepaid treatments, the treatment may be forfeited. During our peak periods, clinics may request a small deposit for high-value injectable appointments. Once the appointment has been attended, this amount will be deducted from your total treatment cost.

Whilst we all love children, in the interest of health and safety, children cannot accompany patients in the treatment rooms or be supervised by staff. Thank you for your understanding.

CANCELLATION POLICY

Due to the nature of our business, we have a strict cancellation policy. To be fair to all clients, by buying Products or Treatments you agree to comply with and be bound by our cancellation policy.
If you fail to attend an appointment without providing at least 24 hours prior notice, we reserve the right to charge you 50% of the treatment cost.
If you have pre-paid for an appointment and you fail to attend that appointment, you may forfeit one treatment from your package.

REFUND POLICY

Generally, refunds will not be provided for Products or Treatments purchased from us. We will provide refunds of Products and Treatments sold to you where we are required to do so by Australian Consumer Law, including:

  • for any Products or Treatments purchased which we are unable to provide to you; and
  • if you purchase a Prepaid Treatment and subsequently do not wish to provide us with the information that we require to provide that Prepaid Treatment to you.
  • Treatments and Products are not transferrable to other individuals, treatment areas or clinics. Proof of purchase must be provided. Refunds are not applicable for change of mind.

See here for full Terms and Conditions. 

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